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Title
Text copied to clipboard!Collection Manager
Description
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We are looking for a Collection Manager to lead and oversee our organization's debt collection operations. The ideal candidate will be responsible for managing a team of collection agents, developing strategies to improve recovery rates, and ensuring compliance with all relevant laws and regulations. This role requires strong leadership, analytical skills, and a deep understanding of credit and collections processes.
As a Collection Manager, you will be expected to monitor the performance of the collections team, set targets, and implement best practices to maximize efficiency and effectiveness. You will also be responsible for handling escalated cases, negotiating payment plans with clients, and maintaining positive relationships with both internal and external stakeholders.
In addition to operational responsibilities, the Collection Manager will analyze data to identify trends, forecast recovery rates, and report on key performance indicators to senior management. You will also collaborate with other departments such as finance, legal, and customer service to ensure a cohesive approach to debt recovery.
The successful candidate will have a proven track record in collections management, excellent communication and negotiation skills, and the ability to lead and motivate a team. Familiarity with collection software and a strong understanding of relevant laws and regulations are essential.
This is a critical role that directly impacts the financial health of the organization. If you are a results-driven professional with a passion for collections and team leadership, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage and lead the collections team to achieve recovery targets
- Develop and implement effective collection strategies
- Monitor and analyze collection metrics and KPIs
- Ensure compliance with all relevant laws and regulations
- Handle escalated collection cases and negotiate payment plans
- Collaborate with legal and finance departments on complex cases
- Train and mentor collection agents to improve performance
- Prepare and present reports to senior management
- Maintain accurate records of all collection activities
- Identify opportunities for process improvement
Requirements
Text copied to clipboard!- Bachelor’s degree in finance, business, or related field
- Proven experience in collections or credit management
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Knowledge of collection laws and regulations
- Proficiency in collection software and MS Office
- Analytical mindset with attention to detail
- Ability to handle high-pressure situations
- Strong organizational and time management skills
- Customer-focused approach with problem-solving skills
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in collections management?
- Can you describe a successful collection strategy you implemented?
- How do you ensure compliance with debt collection laws?
- What tools or software have you used for managing collections?
- How do you handle difficult or non-cooperative clients?
- Describe your approach to leading and motivating a team.
- How do you measure the success of your collection efforts?
- Have you worked with legal teams on debt recovery cases?
- What steps do you take to improve collection processes?
- How do you stay updated on changes in collection regulations?
